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## General
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1. Please understand that community has limited time/resources to help you. So, please read this carefully to ensure you get the correct response.
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1. Search the [Mailing List Archives](https://gitlab.eurecom.fr/oai/openairinterface5g/wikis/MailingList) if the problem was not already treated. Try to look at the linux installation, kernel logs to find out the problem. If you describe the **problem clearly**, then someone can answer you with a **clear solution**.
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1. Search the [Mailing List Archives](MailingList) if the problem was not already treated. Try to look at the linux installation, kernel logs to find out the problem. If you describe the **problem clearly**, then someone can answer you with a **clear solution**.
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1. Try to locate whether the problem is within openairinterface5g or openair-cn repository. Please avoid sending email to multiple mailing lists and spamming the community.
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1. In some cases, it might be that problem of usage is related to both openairinterface5g and openair-CN. Only in these exceptional cases, you should send email to both the mailing lists.
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1. Please make sure the subject describes the problems clearly. And avoid sending new/different problems on the old thread.
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